Return Policy

Our Promise

We want you confident in every purchase. If a piece doesn't meet expectations, here's how returns work.

Eligibility

• Items may be returned within [X] days of delivery, unmodified and in original condition.
• Item must include original certification, packaging, and any accompanying documentation.
• Custom or made-to-order pieces are final sale unless the item arrives damaged or not as described.

Process

1. Contact our support team with your order number and reason for return.
2. We'll provide a prepaid, insured return shipping label for eligible items.
3. Once received and inspected, refunds are processed to your original payment method within [X] business days.

Non-Returnable Items

• Custom engravings or resized jewelry
• Items missing original certification
• Items showing signs of wear or alteration

Damaged or Incorrect Orders If your order arrives damaged or doesn't match its listing, contact us within 7 working days of delivery for a full refund or replacement at no cost to you.